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Care was provided for my mother in her first week at home after having a hip replacement. The standard of care was excellent. The assessment process (arranged at very short notice) appeared very thorough and my mother was delighted with the professionalism and kindness of her Carer. She gave her real confidence in showering and dressing and provided a range of helpful advice. She also provided a very good level of general domestic support alongside the personal care. Thank you very much for arranging this so promptly and for the high quality of the care given.*Names have been changed due to data protection - Katrina Rosswell, Daughter*

We didn’t look for alternative quotations as we were confident Interserve Healthcare would provide the service required following meeting with a member of the Interserve Healthcare Team. If we require assistance in the future we would have no hesitation in using Interserve Healthcare.

We were in a complicated situation and time was very limited before the required start date of care. Interserve Healthcare was recommended to us. When we phoned they were very helpful and rang us back more than once to keep us updated with what was going to happen. Our enquiry was for 24 hour cover at home starting in 5 days time from our call to Interserve Healthcare.My father became ill very quickly and rapidly deteriorated, suffering with cancer. The staff we spoke to were most helpful and very quickly arranged for two ladies to come and meet with my sister and myself at my father’s home.Unfortunately, 2am on the morning they were due to visit, my father passed away. We rang and left an answerphone message to save the ladies an unnecessary journey, but they missed the message and one of the ladies arrived as arranged at 9am. She very kindly stayed with us while the undertakers came. She was very helpful, and to be honest, I can’t speak - John and Margaret Stevenson*

From the start, booking, meet and greets etc., you have been professional and friendly in equal manner. Katy* has been excellent with my father who has enjoyed her company and felt at ease and happy. I would use your service again and would like Katy to return. Thank you to everyone involved. - Ms Cumberpatch, Ipswich.

The immediate help received from an out of hours call to your head office was superb and the follow up call the following morning came in early and on time and was excellent. - Mrs Bull, Cambridge.

My Wife and I were not left in any doubt as to what was involved and were impressed by the efficiency of the preparation for the implementation. - Lord Ramsbotham, London.

May I thank you for the professional and courteous manner in which you dealt with my enquiry and the subsequent arrangements for assessment through to the final confirmation and booking of your service. The assessment was of a high standard and we will leave for our overseas holiday confident in the knowledge that my mother will be in good hands during the nights we are away. - Ben Gardner

Interserve Healthcare was excellent in terms of speed of response, ability to put care in place quickly and the consistency of their Carers.

A prompt response was provided where assistance was sought after, in a tight timeframe.

I would like to say a big thank you for arranging the Nurse so promptly, she was lovely and Mum was instantly put at ease. If you could let the branch know how pleased we were with her.I hope that we may be able to use you again in the future”*Name changed for data protection reasons - Mrs MacKenzie

The assessment was very thorough and re-assuring. I would particularly like to commend our Nurse, who went above and beyond our expectations and was exceptionally kind and helpful.

Our Carer provided an excellent care service, was very bright, intelligent and caring. Arranging care wasn’t an easy thing to do as we were so used to being in the Carer role ourselves and didn’t want to let Scott* down. *Name has been changed for data protection.

The Carer taking over was great, asked the right questions, wrote everything down and at the same time was calm and friendly with us. Scott and ourselves felt confident to let the Carer take over. She is a treasure and whole transition has been a success. Thank you *Name has been changed for data protection.

The staff at the Head Office have an excellent phone manner, they helped us work through some tough problems, we can’t recommend them highly enough. They are worth their weight in gold!

Just to say thank you for all your help over the last week or so, you have made it very easy for me to pass on requests from Beth*. I know acting as a third party person is not always accepted, so you’ve made a very difficult situation much easier to deal with from my side. *Name has been changed for data protection

Thank you, your efficiency is certainly reassuring. If I didn't have a personal link with the other company I would certainly have continued looking into your services. It's nice to know there is good care out there. Thank you. *Name has been changed for data protection. - Mrs Evans*

Our Carers presence here has been hugely helpful for Joe* and myself. His combination of strength and gentleness is a privilege to see and Joe and I will be sad not to have him around.*Name has been changed for data protection

I have been extremely impressed with the service I have received. I want to credit all the staff with efficiency, compassion and genuine desire to help. You have listened to us as a family and really gone out of your way to facilitate a service that was bespoke to us. I wouldn't hesitate to recommend Interserve Healthcare to others and I would certainly use you in the future. May I thank you once again for all your help and support.

Thank you for the care during my holiday, including the extra visits and through the difficult times. You made it a pleasure to go on holiday again.

On behalf of my family, may we express our gratitude, our thanks for all the help, time and patience you afforded us all at what became the most difficult, challenging and sad time of our lives……. We can never repay any of your for the amazing help, support, assistance, advice and kindness you gave us all. We hope that this note some way to express how we feel as a family. We will forever be thankful and grateful.

I think that Emma, and the whole of the Interserve Healthcare team have been brilliant since the first moment of contact. I think that it is great how quickly you are able to provide services and with such a range of carers, and with a limited amount of time. Also, that you were negotiable with the prices was extremely helpful otherwise I would have had a huge difficulty in being able to attend university this year.

May I thank you for the professional and courteous manner in which you have dealt with the original enquiry and the subsequent arrangements for assessment through to the final confirmation and booking of your service. My wife advises me that the assessment was similarly of a high standard and we will leave for our overseas holiday confident in the knowledge that my mother will be in good hands during the nights we are away.

Your Nurses Jane* and Clare*, their care was exceptional. Please can you ensure they get significant credit for their compassion, professionalism and also their humanity and even friendliness. They made the painful experience of caring for my father at home, at the end of life, the best we could have had under the circumstances. Emma, at the other end of the phone, was also fabulous and went out of her way to ensure that we had the best possible service. She was tireless in her efforts to get things sorted for us quickly. A very big and humble thank you.

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