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Redefining the future for people and places

Quality Assurance

Quality Assurance

We have a large workforce of qualified and experienced healthcare professionals including Registered Nurses, Healthcare Assistants and Support Workers who all have previous experience of working within clients’ own homes.

We follow a stringent recruitment procedure to ensure that all of our workers are compliant with the Care Quality Commission (CQC), Care and Social Services Inspectorate Wales (CSSIW) and Social Care and Social Work Improvement Scotland (SCSWIS). This enables us to supply our clients with the highest quality healthcare professionals, at all times.

We are proud of our comprehensive internal quality assurance systems, which are continually reviewed and monitored. We undertake rigorous compliance reviews to ensure that all of our Nurses, Healthcare Assistants and Support Workers have the relevant qualifications and experience necessary for the service that they will provide.

This includes:

  • Disclosure and Barring Service (DBS) checks.
  • A full health declaration.
  • Full working history, along with detailed reference checks.
  • Annual reviews with relevant registration bodies to ensure fitness to practice.

We provide regular supervision for all of our care staff, including recorded one-to-one meetings every twelve weeks, observations and annual appraisals. This ensures that our care staff continuously advance their skills whilst continuing to deliver an excellent standard of care.


A strong focus on continued staff training and development is central in our pursuit of excellence. Our healthcare professionals are trained to the National Standards upon joining the company and all workers complete a comprehensive mandatory training programme which includes manual handling, infection control, basic life support, fire safety and medication modules. In addition, as part of our Care at Home service, we create bespoke training courses based upon the actual needs of each client.


What do you need to do next?
For further information on the services that we can provide for you, please contact us in the following ways:

Telephone: 0800 694 4555

You can also order a printed brochure here or download a copy.
If you wish to find out further information on any of our services, you can download our individual service guides here.


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