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Personal Care FAQs
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Personal Care FAQs

Can you support me for only a short amount of time each day?

Our minimum duration of visit depends on your care requirements and where in the country you are located. Should you require short visits, please contact a member of our Care at Home Team who will be able to advise how we are able to help you.

What if I only require support with my household chores?

As part of your care package, your Carers can support you with everyday activities including light household chores, such as laundry, washing up and hoovering. Unfortunately we do not provide solely domestic support without supporting any healthcare requirements. If you only require support with household chores we would advise you to contact a local domestic agency who should be able to offer this level of support at a much lower cost.

Can your Carers help me with my pets?

Whilst our Carers will do everything they can to support you, we cannot guarantee support with your pets. If you do require help with looking after your pets, we will do our utmost to match you with Carers who feel comfortable doing so.

How soon can my care service start?

Our service can often commence within 48 hours of your initial enquiry. Upon receiving your enquiry we will arrange for an Interserve Healthcare Group Assessor to visit you in your home and carry out a full assessment of your care requirements and a risk assessment to ensure your safety. A personalised care plan will be produced for you, which we will finalise with you and your family, making sure that you are happy with every aspect. We will select Carers to provide your care based on your needs, personality and preferences.

We understand that in a crisis situation you need us to react quickly to allow a care package to start immediately. In such circumstances we will simplify our service delivery process and carry out an immediate assessment in order to facilitate a faster response.

 

What do you need to do next?
For further information on Personal Care, or any of the services that we can provide for you, please contact us in the following ways:

Telephone: 0800 694 4555
Email: homecare@interservehealthcare.com

You can also order a printed brochure here or download a copy.
If you wish to find out further information why not download our Personal Care service guide here.

 


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