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Complex Care
We were in a complicated situation and time was very limited before the required start date of care. Interserve Healthcare was recommended to us. When we phoned they were very helpful and ran... (Read More)

Complex Care

As a specialist provider of complex care services, we understand that living with a long-term condition and suffering from a lack of independence can be extremely challenging.

You may fear that as your condition progresses, your only option will be to move in to a nursing or residential home.

Interserve Healthcare is able to supply a wide range of Registered Nurses, Healthcare Assistants and Support Workers with specific skills, tailored to your complex care requirements, to support you to remain living in your own home.

We have a sustained record of success in providing high quality bespoke care in almost all clinical and social settings, providing care for individuals with a range of needs including:

We will develop a detailed person-centred care plan for you which will identify all of your requirements, enabling us to implement a highly effective care service. We regularly review this document with you to ensure that we continuously adapt our care service to meet your changing needs and preferences.

Our service is outcome based, supporting you to live as independently as possible and empowering you to have choice and control over your care. We adopt a partnership approach, working closely with you and your family and other healthcare professionals involved in your care to ensure that a consistent approach is employed.

Our high quality care service can be a cost-effective alternative to nursing or residential home admission. Once we have carried out an assessment of your care requirements, we will provide you with a no obligation estimated cost for your proposed care package.

Who is it for?

Our complex care service is most suited to individuals who:

  • Have been discharged from hospital and have significant nursing and clinical care needs that need to be continually monitored. 
  • Are in hospital wards such as intensive care or high dependency units and are due to return home, faced with a long-term recovery process.
  • Suffer from degenerative conditions and have on-going care needs.
  • Have physical or learning disabilities and require long-term support in the home.
  • Have complex care needs and are dependent on life sustaining technology.

If you are unsure whether this service is suited to you, please contact a member of our Care at Home Team who will be able to discuss your specific requirements with you and advise you of your most suitable serivce.

Supporting your needs

Our Nurses and Carers are able to support with a range of conditions and care requirements including respiratory management, gastrostomy and nasogastric feeding, administering medication, bowel management and epilepsy management. Where required, we can recruit healthcare professionals with specific skills needed to deliver your specialised care.

In addition to assisting adults with complex clinical needs, we are also able to support children and young people. We have a specialised team of Children’s Nurses and Carers who can provide care to those in need of extra support.

We have a highly experienced Quality and Development Team, which comprises Complex Care Specialists, Clinical Nurse Specialists and Quality and Development Managers. They support the implementation of complex care packages, mentor our Care Teams, complete clinical assessments and ensure that all of our clinical tasks are undertaken in accordance with internal policies and NMC guidelines. The team undertake internal audits and monitor service feedback to ensure that the service delivered is of the highest quality at all times.

To find out more about our Complex Care service, please contact our dedicated Care at Home Team on 0800 694 4555 or you can request a free brochure.


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